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Grievance Protocol
While Potential Realized aims to provide the best service for clients, we want to know your complaints and suggestions.Ā Allowing stakeholders to provide feedback ensures the services Potential Realized provides meet each individualās and familyās needs, and maximizes the overall safety, security, and satisfaction of all our stakeholders.Ā
Everyone has the right to file a grievance without interference or retaliation.Ā The aggrieved should complete the grievance form and email it to [email protected].Ā In the subject line, put āGrievance.āĀ If the person has a difficult time completing the form, s/he can bring it to the Director of Operations (DOO)for assistance completing the form.Ā If the grievance involves the DOO, the grievance should be submitted to the CEO.
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Grievances include but are not limited to
- Refund requests
- Complaints about course content
- Complaints about speakers
- Complaints about facilities
- Nonreceipt of certificates
Once the grievance is received, you will be notified via email confirming receipt.Ā The Director of Operations will notify the Performance and Quality Improvement (PQI) committee, which will review the grievance and conduct a thorough investigation. The PQI Committee members include the DOO, Social Work Consultant, and Director of Education. The DOO or CEO will respond with written notification via email of the resolution and an explanation of any further appeal, rights, or recourse within thirty days.Ā
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For more information, call the DOO at 678-829-5985 or send an email to [email protected].